We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Can I return my product?

All damages or orders missing an item must be reported within 48 hours of receipt of package.

What if my order arrives damaged or I'm missing an item?

Do you have a Return Policy?

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Returns Policy

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Coastal Gifts Help Center

If for any reason you're not completely satisfied, simply return the item within 30 days and we'll gladly exchange it or provide a refund. Please note that shipping charges are non-refundable.

Coastal Gifts Returns & Exchange FAQs

Returns & Exchanges

Where do you ship to?

How will I know when my order has shipped?

Where can I access my account dashboard?

Where do you ship from?

How long does it take for you to ship out orders?

How do I use a coupon code or gift e-certificate?

Ordering

Will there be any delays because of Covid-19?

How Much Does Shipping Cost?

Do you deliver to PO Boxes?

What shipping carriers do you use?

Delivery

Can I Track My Order?

What if I have not received my order?

Do I have to sign for my package?

What Is Your Shipping Policy?

Shipping

What is your Cookie Policy?

What is your Privacy Policy?

Do you have a Terms and Conditions Policy?

Do you have a disclaimer policy?

Privacy & Security

Do the Gift e-Cards expire?

How do I check if I received a Gift e-Card?

What is the return/refund policy for Gift e-Cards?

Can I cancel my Gift e-Card order?

What is the difference between Gift e-Cards and physical Gift Cards?

What if I entered the recipient's email address incorrectly?

Gift e-Cards

What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Can I buy gift cards with Shop Pay Installments?

Are there late fees?

What if I make a return on a purchase made through Installments with Shop Pay?

Installments with Shop Pay

How do I participate?

How Can I Earn Points?

How Can I Spend My Points?

If an order is canceled or returned, will the points be automatically deducted once the refund is done in Shopify?

If someone who received a referral code cancels or returns a purchase does this update the balance of the person who gave the referral (deduct points)?

Loyalty and Rewards

Is there a rewards landing page?

Returns & Exchanges

Articles

Can I return my product?

What if my order arrives damaged or I'm missing an item?

Do you have a Return Policy?